Sales Automation Software

In the business field, sales automation software is a type of program that automates business tasks such as inventory control, sales processing, and tracking of customer interactions, as well as analyzing sales forecasts and performance.

Companies may ask a business developing company to develop a custom version sales automation software for them that would cater specifically for their needs. They can also select from among the increasing number of sales automation software products, such as Interact Commerce's ACT! and GoldMine Software's GoldMine.

Sales automation software packages typically include a Web-ready database, an e-mail package, and customizable template s. A three-tiered architecture is typically used to separate the database, server, and application to reduce programming demands on clients. A module-based design is generally used, to allow users to customize the package to suit their needs.

Sales automation software is also known as sales automation software software, and sometimes called customer relations management ( CRM ) software.

Oracle released a free CRM software package in August 2000: OracleSalesOnline.com which makes information - such as contacts, schedules, and performance tracking - available online through the included database program. The package is designed for medium-to-large enterprises with mobile work forces. All data and storage are based at an Oracle facility, similar to the application service provider ( ASP ) model, which means that data can be accessed from any Internet connection and that the client doesn't need special hardware or software. The Oracle package also includes online staff training.